Support

Using Tagwerk and need help? Here are the key points and how to get in touch.

Contact

Sebastian Wünsche
Email: mr.wishes@btc21forever.com
Address as in the Legal Notice: Friedrichsplatz 9, 74177 Bad Friedrichshall.

Please briefly describe your device (iPhone/iPad), iOS version, and what you expected — that helps me respond faster.

Frequently asked questions

Do my data stay private?

Yes — data stay local on your device. For backup you use Backup Export/Import (JSON) and optionally iCloud sync via your Apple account; there is also a CSV export of the day list. There is no Tagwerk account with the provider and no tracking of your app contents for advertising. Details: Privacy Policy.

Is there iCloud sync?

Yes, optional: If you are signed in to iCloud, Tagwerk can sync working hours and settings via iCloud Key-Value storage of your Apple account (limited sync, not a full cloud backup). Transfer and storage are handled by Apple — the developer has no access. The work location stays on-device only and is not synchronised. To turn off: iOS Settings → [your name] → iCloud → Tagwerk. Details: Privacy Policy.

How do I delete or export my data?

• Delete: You can remove entries in the app yourself; deleting the app from the device removes the locally stored app data.
• Backup: Export a JSON backup and share the file via the system share sheet. On import you can merge or replace.
• CSV: Optionally you can export the day list as CSV.

New device / device transfer

1. With active iCloud sync: sign in on the new device with the same Apple ID — Tagwerk syncs working hours and settings (work location is not synced).
2. Without sync or in addition: on the old device export a JSON backup and keep it safe.
3. Install Tagwerk on the new device and, if needed, import the backup (merge or replace).

The app crashes or shows wrong times

Send a short email with iOS version and steps to reproduce. Screenshots help (without unnecessarily sensitive content).

Legal

• Privacy Policy
• Legal Notice
• Terms of Use

Tagwerk is a private offering for personal organisation — not legal, tax, or employment-law advice.